General sales conditions

Article 1 – Scope of the general terms and conditions

These general terms and conditions automatically apply to all accommodation bookings made on the website http://www.lescabanesderensiwez.be. They are an integral part of any contract agreed between the campsite and its clients.
Each client confirms that he/she is familiar with these general terms and conditions before making a booking, for him/herself as well as for all other members of the group.
In accordance with the law in force, these general terms and conditions are provided to all clients for reference before finalising any rental contract. They will also be provided on request, by writing to the company’s registered office.

Article 2 – Booking terms

2.1 Price and payment
Prices for accommodation are given in Euros and are  VAT included. The client should be aware that the price does not include tourism taxes or charges.
For campsite bookings: Bookings are for named individuals and cannot be transferred. The agreement only comes into effect once approved by us and after we have received the total price of your stay and booking fees.
For cabin bookings: Bookings are for named individuals and cannot be transferred. The agreement only comes into effect once approved by us and after we have received the total price of your stay and booking fees.
If you arrive late without informing us, the pitch or cabin will be made available 24 hours after the arrival date given in the booking contract. After this time, if we have not heard from you in writing, the booking will be cancelled and the deposit will not be returned.

2.2 Changes to the booking
No reduction will be offered for late arrivals or early departures.

2.3 Cancellations
Any booking not paid for in accordance with the general terms and conditions will be cancelled.

2.4 Withdrawal
The legal provisions relating to the right to withdraw from distance selling contracts stipulated by the Consumer Code do not apply to tourist services (article L.121-20-4 of the Consumer Code).
Therefore for bookings for the campsite, the client does not have the right to withdraw from the contract.

2.5 Cancellation insurance
We recommend taking out cancellation insurance. This contract offers you a cancellation guarantee whereby you will be compensated for payments made if you cancel your stay or leave early for certain reasons (illness, accident etc.).

Article 3 – Your stay

3.1 Arrivals and Departures
For the cabins and the campsite: you can arrive after 4pm and must leave before 11am (apart from Sundays), any day of the week.

3.2 Security deposit
A security deposit per stay will be requested. It will be refunded within 15 days of your departure. The cost of any damage caused will be added to the price of your stay, as will the cost of cleaning if you have not left your accommodation immaculately clean and tidy.

3.3 Departure
If you return your key or leave your pitch after 11am, you will be charged for an extra night. Any request to extend your stay must be made at least 24 hours before the date of your departure.

3.4 Rules and regulations
As required by the law, you must respect our rules and regulations, which are displayed at the reception and a copy of which can be provided on request.

Article 4 – Liability  
The campsite does not accept any liability for damage to camper/caravan equipment caused by you; third party insurance for your equipment is compulsory (FFCC, ANWB, ADAC etc.).

Article 5 – Applicable law
These general terms and conditions are subject to Belgian law, and any dispute arising from their application comes under the jurisdiction of the Liège Tribunal de Grande Instance or the Tribunal de Commerce.